Análise da Implantação de um Sistema Integrado de Gestão Empresarial na Construção Civil

Abstract

In the civil construction sector, the productive processes of organizations involves a high volume of defragmented information. Thus, it is essential to manage the integration of processes, as well as the information and its flows. The utilization of an ERP (Enterprise Resource Planning) system makes this possible. However, the implementation process of integrated business management systems in the sector in question is often difficult. This work, therefore, objective to analyze the implementation of an ERP system in civil construction. To this end, an approach was chosen through a case study in a construction company, since the author of the present work is part of the team of collaborators who were responsible for implementing the system in the organization under study. Then, an applied, descriptive and quantitative research was carried out with users of the system. As an instrument of data collection, an objective questionnaire was to the target audience, which consisted of 13 (thirteen) employees who used the system, divided operationally into the engineering, financial and supply sectors. In addition, an interview script applied to a user from each sector was used to further analyze the results. The results pointed out the singularity of the users' feelings, according to the company area in which they are allocated, either due to the module of the system they used, or the activities employed in their routine. It was found that the financial sector was the one that suffered the most impacts in relation to other sectors, in addition to a certain peculiarity regarding the use of the system by users in the engineering sector due to the difficulties faced due to the remote use of ERP. In addition, the possibilities for improvement in the implementation process were pointed out through a closer approach to the body of managers, making a greater use of the system at a strategic level.