Avaliação de desempenho dos fornecedores de revestimentos cerâmicos para a construção civil

Abstract

The relationship between construction companies and suppliers of various inputs necessary for the implementation of an enterprise has a decisive influence on the success or failure of a work. In addition, the purchase of inputs represents a significant portion of their costs, justifying the importance of getting suppliers to ensure quality products. In this sense, carry out performance evaluation of suppliers helps to reduce costs, risks and promotes continuous improvement. This study was conducted to evaluate the performance of the ceramic covering suppliers of Fortaleza/CE and identify the weaknesses of vendors that need interventions aimed at improving the quality of its products and services. It was concluded that the builders have good relationships with their suppliers, as they prove to be flexible with the services provided, practice price and term fair pay and provide products with good quality, although they are expected there improvements particularly for the supply of parts of the same hue. On the other hand, they need to improve compliance with deadlines, quality of product packaging and care delivery in the works in order to avoid product damage.