O uso de formulários como ferramenta da função organização, sistemas e métodos

Abstract

Organization, Systems and Methods tools are used in private and public organizations in order to promote process improvement and efficiency. In this context, this monograph, product of the article published in the Revista Científica Multidisciplinar Núcleo do Knowledge (ISSN: 2448-0959, year 05, ed. 05, v. 9, pp. 133-146, May/2020), aims to analyze the structure of the forms used by the Pro-Rectory of Planning and Administration - PROPLAD, of the Federal University of Ceará, in order to effectively collect information from users. It presents as theoretical basis conceptual aspects about the function of organization, systems and methods, emphasizing the criteria for developing forms defined by Roldan (2010). It is a descriptive type of research, with qualitative approach and case study. About the procedures, it is classified as documentary research, making use of secondary data, extracted from the UFC's portal. The analysis of the forms allowed us to verify that they are mostly under standardized format, with identification of the institution and sufficient spaces to fill in the fields. Similarly, aspects that need to be reevaluated were identified, such as the signature field without legible details of the name of the person responsible for filling out the form. The analysis allowed mapping the positive and negative points in the structure of the forms, aiming not to compromise the flow of communication and information storage and avoid flaws in the processes.