Desenvolvimento de um chatbot para ong de proteção animal

Abstract

More and more people access the Internet searching for services and information on a wide range of topics. In the current scenario where information and its ability to be transmited have gained more and more value, to have quick access to it has been proven essential. As a result, there is a need for automation and even standardization of online services. Non-Governmental Organizations (NGOs) that care for abandoned animals are not left out of this reality, therefore, an interaction with possible donors and supporters of the cause can be the difference between the survival or not of an organization. This work aims to develop a chatbot application to improve the interaction between an NGO and possible supporters. An architecture of the solution was proposed, implemented and validated through a questionnaire carried out with 10 people and the necessary results that the developed chat is capable of meeting most of the needs of people who try to contact the NGO.