Construção e avaliação de cenários do protótipo da aplicação Gissa Chatbot mamãe-bebê na promoção da saúde infantil

Abstract

The study aimed to develop and evaluate scenarios of textual dialogues between the prototype application ChatBot Mamma-Baby and mothers of newborns. The app provides guidance on feeding care, immunization, growth promotion and development of babies from 0 to 2 years of age for the development of the GISSA ChatBot Mamma-Baby Application Prototype, as well as evaluating an experience of use and satisfaction with the evaluation application by puerperal women at Hospital Nossa Senhora da Conceição in Fortaleza / CE. This is a mixed cross-sectional study, with a descriptive and explanatory and, later, explanatory strategy, carried out from October to November 2019. It was divided into two parts: development of scenarios and evaluation of the use of ChatBot, where it was used questions based on ergonomics and software usability criteria, and the analysis of the application usage path. The sample consisted of 142 women with an average age of 25.4 years, where 38.1% were primiparous. The level of agreement of women with simplicity, good quality of information, clarity of content, usefulness and satisfaction with the application, were above 90%. The average time of use was 48 seconds in each access. These results demonstrate that the use of the ChatBot tool on the smartphone platform is encouraging to promote children's health.