Qualificando profissionais de saúde para o acolhimento com classificação de risco: um relato de experiência

Abstract

Introduction: The reception with risk classification is a proposal of resolutive, humanized and systematized care for the reorganization of the work processes of the urgency and emergency network through the classification of the most urgent cases. Objective: To report an experience of an educational activity involving professors and academics from a public university and health professionals from the urgency and emergency network. Method: This is a descriptive study of the type of experience carried out with health professionals in the capital of northern Brazil in September 2016. Results: Registered 78.7% of the professionals studied. Develop actions that lead to a reflection on the challenges and potential for welcoming and risk classification in the urgency and emergency network, changes to changes in the work process and improvement in the resolution of services provided by the user. Conclusion: This experience made it possible to value the knowledge and skills of the different parties involved, respecting the difficulties and movements that allow the use of care practices, favoring the dialogue and the meaning of the displayed content, presenting its role as a multiplying agent to carry out the process.