Oficina com a equipe de uma Unidade Básica de Saúde: relato de experiência sobre o processo de trabalho

Abstract

Introduction:The analyzer flowchart can be used by the health team to understand the work processes. It allows a visualization of the functioning of the unit and consequently the obstacles that exist in the flow. The objective of this work was to report the experienceof a workshop with the team of a Basic Health Unit (UBS) in the city of Guaiuba to identify the route of entry to the departure of the patients attended, as well as the offer of services performed in this unit. Methods:It is an observational study in theform of an experience report on the construction of an analytical flowchart from a workshop with the family health team of a BHU. Results:A major difficulty in the reception at the unit is the queue of users who form at dawn in search of a password that gives access to consultations. The system used by the unit is on a first come, first served basis, as the UBS does not have a risk classification system. Conclusion:The experience lived by all professionals at UBS was beneficial, where in conversation, each professional listed and problematized their difficulties so that the team can plan actions in the health service.