O domínio das tecnologias digitais de informação e de comunicação pelos idosos em caixas eletrônicos de bancos

Abstract

The present work stems from a sample research whose basic objective is to investigate the difficulties faced by the elderly about the domain of digital information and communication technologies (DICTS), the use of bank ATMs and their daily lives. It is an exploratory research whose empirical study was conducted in three bank branches, two public and one private and also with a group of seniors who attend the Church of St. John Tauape, all located in Fortaleza-CE. For data collection, a questionnaire with closed, multiple choice and open questions was applied directly by the researcher. For data collection, the following inclusion criteria were established: Elderly between 60 (sixty), seventy (70) years and over seventy years of age and the period of that collection was from September to October of 2019, with a total of 47 participants. The survey results show that 79% have no domain of Digital Information and Communication Technologies and only 38% said they had received training when installing ATMs in banks. Also, in what concerns the search for qualification, only 15% had this initiative learning with family and 47% It always uses with the help of bank employees. Regarding the use of mobile phones in banking transactions most do not have this habit, but in social networks, has this custom. In conclusion, it was evident that there is not much difference in the domain and use of (DICTS) in ATMs and other banking transactions with respect to the gender of respondents, but older men use them more for professional reasons or for research-related interests, information consultations, culture, leisure, entertainment and communication, among other aspects. Still in conclusive contexts, we can say that the inclusion of the elderly in the digital world and particularly in the banking context, will only happen if he can be interconnected with the new forms of communication that require skills in the use of DICTS. For they present themselves so fluidly in the lives of all individuals, both for communication and for their interaction with other people and families. This fact, certainly will reflect on the improvement of their quality of life, because, will feel more autonomy and independence to move in this environment.