Avaliação da qualidade dos serviços prestados pelas bibliotecas da universidade estadual do Ceará- UECE ante as novas tecnologias

Abstract

It focalizes subjects organizational faced by professionals of the informa- tion, evidenced, for the change caused for the evolution of the technologies of the infor- mation (TI). aims to show mainly the excellence in the quality of the rendered services, through the use of the tools of the administration, as well as, of the adaptation the new technologies. It evaluates the services rendered by the libraries of the State University of Ceará, in what it concerns the user's contextualization, through questionnaire. It con- cludes emphasizing the importance of the evaluation and delineating future actions, for the implementation of solutions, front the challenge that faces the library, of reviewing its attributions, its products, its services and the relationship with the public and this way to guarantee its space.