Estresse ocupacional: um estudo entre os funcionários da área de operações de uma empresa farmacêutica em Fortaleza

Abstract

Stress is a state of tension experienced by individuals in general that causes imbalances in the balance of the human body and also affects the mind. Occupational stress refers to the same state of tension that causes stress in the workplace. This can affect workers' performance and lead to high costs for organizations if you reach a critical level, affecting employee health and leading to time off work. Therefore, the study of stress is of great importance to people in general and especially to companies, which minimize their impacts. Thus, the present work aimed to identify the stress level among employees of the Operations Planning and Control and Operations Standards sectors of a pharmaceutical company in Fortaleza. Three objectives were selected: 1) to identify as causes and consequences of stress in cargo workers managed in the operations area of a pharmaceutical company in Fortaleza; 2) identify as the most stressful activities among the workers surveyed; 3) identify the percentage of workers in each phase of stress. Seeking to reach them was exposed or referenced theoretical with several studied authors of the subject, to serve the basis of research. A survey was conducted quantitatively by applying a questionnaire based on the Lipp Adult Stress Symptom Inventory (ISSL). With the results, it was identified that 27.78% of respondents are suffering from stress, and 8.33% are in alert phase, 58.33% in resistance and 16.77% are in exhaustion alert phase. Another important contribution to the present work, concluded through the survey, was the level of satisfaction of the interviewed medium-high employees and part of them was extremely proud to work in the organization.