Análise das necessidades de treinamento de funcionários: estudo de caso no restaurante Kina Iguatemi

Abstract

The constant changes in the current scenari o have increased competitiveness among companies. The critical success factor of an organization is people. Thus, to generate competitive advantage, there is a need for companies to invest in human resources and training. The general objective of this stud y is to analyze the training needs for employees of a Japanese shopping restaurant. For this, first, a study of the theories about training was carried out, and the steps were identified and explained to perform the survey of training needs. This is a qual itative and applied research, carried out through a case study, through interviews with the manager and the 14 employees of a Japanese shopping restaurant located in Fortaleza CE Brazil. The results obtained through the analysis of the interviews show that Kina Iguatemi employees underwent practical training within the company to perform their respective positions in the restaurant, however, the company does not offer training or external courses for the improvement of work, which they feel the need to improve the performance of tasks. As a result of the study, restaurant managers were able to identify the training needs of employees and understand the importance of training to improve work and, consequently, for customer satisfaction.