Uma solução para o controle do fluxo das filas de cirurgias eletivas do Sistema Único de Saúde (SUS): Sistema de Gerenciamento de Filas (SIGEFI)

Abstract

Introduction: The search for performing elective procedures in the Unified Health System has become greater than the capacity offered. This reality makes queues inevitable, especially for elective surgeries. In most public hospitals, this queue is managed manually through spreadsheets or schedules. This practice makes the queue vulnerable, failable. Objectives: The objective of this work was to diagnose the vulnerabilities of management in the control of elective surgery queues, and to present a solution through the elaboration of a management system using database and unified modeling language. Method: Real-time flow modeling of a system was developed, establishing priority criteria and dummy data management using queuing theory and a database prototype. Patient insertion according to risk classification was established through anesthetic release protocols. Result: The feature presented promoted a significant improvement in the management, control and handling of elective surgery queues, impacting the reduction of costs and waiting time to perform procedures. Conclusion: The queue management system ensures the integrity, accessibility and management of queues, facilitating their handling.