Uma análise qualitativa para recomendações de melhorias para a user experience do Sistema Eletrônico de Informação (SEI)

Abstract

Society is constantly evolving, and as evolution occurs, technology accompanies it and becomes more present in people’s daily lives each year. With the evolution of the culture of society and technology, the development of software products is increasingly characterized by interactive systems. As a result of this characterization, the perspective of who the user is changed from the scientists, the developers themselves, and ultimately the ordinary people who are the end users we have today. Thus arises the concept of Usability that ensures that the products developed are adequate to meet user needs effectively and efficiently. Later, with the user becoming the center of interaction between man and machine, it became necessary to consider the subjective aspects that affect the user’s feelings and emotions when interacting with a system, this was called User Experience - UX. The User Experience is very important, since the success - or failure - of a product depends on what results from the user-product experience. That said, it is desirable to evaluate the UX of a product, either during its development or after its deployment in the user environment. Thus, the objective of this paper is to perform an assessment of the UX Electronic Information System (SEI), a system used in the judiciary and federal educational institutions. The analysis performed uses the observation, interview and questionnaire methods and recommendations for improvements to SEI are presented through a prototype, in order to benefit its users, providing a positive experience during the interaction.