Aplicação de um projeto de processos de negócios em uma empresa do seguimento de café, utilizando BPMS

Abstract

Efficient and effective management of business processes is one of the biggest challenges facing organizations today. In this scenario, the understanding and development of business process management in organizations becomes critical in such a competitive landscape. BPM (Business Process Management) aims to monitor how an organization's resources are destined and transformed into actions in pursuit of established goals. Among the various goals that an organization can implement BPM, they can be cited: standardize processes, reduce costs, improve business capacity, improve traceability, reduce functional GAPS, and more. Thus, this work has the objective of applying a business process project aiming at the improvement of the main processes related to human resources in a company to follow roasted and ground coffee using the BPM methodology. This project encompasses the study of activities and obligations of the human resources area of the target company of this work, as well as the planning, identification of the selected modeling technique, business perspectives, quality characteristics and information gathering. From this set of structured steps and use of Business Process Modeling Notation (BPMN) modeling, we perform process mappings of the current state (As Is), analysis of these processes and, thus, the future state mapping (To Be ) with the improvements observed and presented in the hiring, promotion and dismissal processes of employees.