Avaliação das opções de busca ofertadas pelo SIEM-SAS como contribuição à gestão dos documentos no conselho regional de medicina do estado do Ceará (CREMEC)

Abstract

The Conselho Regional de Medicina do Estado do Ceará (CREMEC) create and collect a documentary mass which lack adequate processing so that the institution can respond to the daily demands received. The Sistema Integrado de Entidades Médicas – Sistema de Acompanhamento de Serviços (SIEM–SAS), the institution’s electronic protocol, is one of the main tools used in the documentary management and contributes to the information representation and organization. The objective of this research is to gather information about the usage of search and information retrieval options in the SIEM–SAS, aiming to contribute to the offering of better quality information. This is an exploratory research of descriptive nature, based on literature review and case study, with a questionnaire as data collection tool and a quanti-qualitative data analysis. The results evidence that the main search options used in the SIEM-SAS are: the protocol number, applicant, situation, period, subject matter; and the major difficulties experienced by users in relation to the information access and retrieval are related to the lack of input standardization. It concludes with the proposal of preparing a list of subject headings appropriate to the institution’s uses and needs and the standardization norms adoption for the names of natural and legal persons when new entries in the requesting field are included.