Implantação de um modelo de avaliação de fornecedores em uma editora de materiais didáticos

Abstract

In addition to an increasingly demanding customer, the current scenario is portrayed by a high competitiveness among companies and a good supply chain management has become essential to the success of organizations. The present work is part of this context, focusing on supplier relationship management, since they have a significant impact on the satisfaction of final customers, moreover represents one of the biggest shares of logistics costs to the companies. Thus, this work aims to implement a supplier evaluation model in an education system, presenting as a base the bibliographic study of this topic, in which was explored researches on criteria and methods of evaluation, with a deepening in the AHP (Analytic Hierarchy Process) method, applied in the present study. The case study developed in this work resulted in the development and application of a supplier evaluation methodology, which was applied in the main graphic suppliers of the company and approved by all employees involved in the process. The analysis of the data generated by the model allowed a better perception of the performance of the suppliers, also providing subsidies for constructive feedbacks, aiming at a win-win partnership. In conclusion, it was identified the alignment of the model with the defined objectives, as well as its relevance to other applications.