Gestão do desenvolvimento de pessoas baseado na avaliação de colaboradores: um estudo de caso na enel distribuição Ceará

Abstract

This research proposes to present the Competency Management System used in the Enel Power Company of Ceará, identifying which are and how do the main processes of people management that are based on this tool. The theoretical basis of this research is based on authors such as Chiavenato (2010), Dessler (2003) and Dutra (1996), who consider performance evaluation a relevant mechanism to support and plan important human resource decisions. This work is characterized as a case study, the methodology used was an exploratory-descriptive research, through the collection of information from the energy distributor of the state of Ceará, using as a sample the performance reports of its own employees. As a result of the analysis it can be seen that the process is conducted in phases of goal setting, analysis of objective and subjective results, calibration of subjective results, definition of evaluation quadrant and, finally, breakdown in Human Resources processes, all However, due to the robustness of the process, the biggest challenge is the execution time of the evaluation stages. The conclusion of this research reveals that Enel, using the performance evaluation model, plans and supports its human resources decisions to develop its employees and contribute to the growth of its business.