Análise comparativa e propositiva de diretrizes de um sistema de gestão da qualidade para institutos brasileiros de ensino superior

Abstract

Nowadays, quality is necessary in any organization, including in higher education institutions which has been expanding quickly in the last decades. The present research aims to perform a comparative analysis between the world-class reference models of quality management to develop a compatible system applied to the economic, political and social reality of Brazilian universities. The reference models are The Standards and guidelines for quality assurance in the European Higher Education Area (ESG), International Organization for Standardization (ISO) 9001 and the excellence model European Foundation for Quality Management (EFQM). Moreover, the research presented the operation, principles, criteria and acknowledgment process, as well as concepts about management, quality assurance and the method of quality assessment in Brazilian education. The data collected in the case study were from researches of articles, dissertations and thesis. Within the comparative analysis, it was verified the similarities and differences between the models, highlighting its main characteristics through a quality applied to teaching perspective. Next, the study demonstrated how Brazilian universities are adopting quality management and what are the challenges faced. In summarization, the result of the study is a proposal of a guide for Brazilian higher education institutions with quality instructions based on the reference models described.