A eficácia na gestão de equipes analisando uma empresa de tecnologia da informação

Abstract

The accomplishment of this research has the main objective to analyze how the management of team can influence in the conduction of project of a team. To do this, the paper proposes to present bibliographic studies about the management of the team and the points that should be considered in order to be effective, as well as to evaluate the results of the practice of team management in an information technology organization, the teams have reached their effectiveness and evaluating efficiency indices used by the managers. The theoretical framework was basically constructed with Hitt (2007), Maximiano (2009), DuBrin (2003), and Keeling (2008). Aspects such as managerial actions for teamwork, definition of team groups, development and team phases, effectiveness of a team, factors that affect the effectiveness of a team, main challenges of teamwork and project management were analyzed. Methodologically, a bibliographical research and a case study were done having as research universe the Tech's, Fortaleza unit. The data were collected through an interview with the manager and the analysis of the productivity indicators that are used internally by the managers. Finally, the data were analyzed and compared, where it was verified that the general and specific objective was reached and that in certain aspects the team is effective, since in the level of customer satisfaction they achieved a high performance, however there are points of improvements as the amount of hours serviced in defects.