O impacto das experiências profissionais na inteligência emocional

Abstract

The growing interest on emotional intelligence has motivated, since the decade of 1990, a little bit all over the world, the development of several works about this very subject. The aim of this research is to contribute for the study of emotional intelligence development on workplaces and the correlation with what’s been experienced on the working environments. By supporting this matter, this body of work considers many authors by referencing them and it describes concepts of intelligence, emotion, stress and emotional intelligence, besides explaining how emotional intelligence is influenced by new society patterns and how stress operates on motivation and at work. For showing how impacting are the experiences at work environments, it was applied a questionnaire widely used over the world in order to measure emotional intelligence, the Trait Meta-Mood Scale, also known as TMMS-24. The research listed 132 professionals, who take part in a nationally known multiple private bank, aged 18 to 64 years old, with 0 to 40 years of professional experience: sectioning the professionals, 42 of all have from 0 to 4 years, 30 participants have from 5 to 10 years and the remaining 60 have more than 10 years of professional experience. The research results were successful and reinforced the theory showed on the theoretical background; the study has shown that the attendees, those with more than 10 years of professional experience, present, on average, a higher level of emotional intelligence when compared to the attendees who have only from 0 to 4 or from 5 to 10 years of experience.