Indicadores para gestão de recursos humanos: Dashboard para a indústria petrolífera

Abstract

The importance of measuring indicators has major impacts on a company´s performance, especially over the Human Resources department. Even rarely used in a general approach, indicators act as an essential part of strategies implemented by a company. The search for a model that addresses a specific standard of excellence which is measurable, attainable and relevant, and that optimizes processes is properly required to achieving good results for the organization's management. Therefore, this study aimed to create a dashboard elaborated with indicators for Human Resources management for the oil industry. Performance indicators were identified by their use among companies of excellence that were referenced in the literature. Levels of excellence based on models sought by organizations regarding to the national quality award are directly correlated with the oil industry. Patterns of indicators based on their repetition as well as their constant use in reports were measured. Thus, as a result of the research, a dashboard was elaborated to act with real-time update with low deployment costs, and to be used with reliable data. The tool has been validated in an interview with a manager of an oil company. The understanding of processes and systems used led to the use of the dashboard proposed as a powerful management tool.