Identificação dos fatores criticos de sucesso na gestão da aprendizagem no ensino a distância sob a ótica dos tutores de graduação em administração na UFC

Abstract

This article aims to identify the Critical Success Factors (FCS) of learning management in distance learning in the view of the tutors of the Federal University of Ceará Virtual Administration course. The theoretical foundation includes conceptual aspects about learning management and presents the scenario of the EaD in Brazil, as well as the public policies of education, with emphasis on the program of the Open University of Brazil (UAB). The study is classified as a descriptive and exploratory research, with a qualitative research approach. The data collection instrument was a questionnaire with open questions. According to the research respondents, the critical success factors are: i) the technological infrastructure, pointed out by 2/3 of the tutors, followed by ii) personal training, didactic material and virtual learning environment, indicated by 1/3 of the Tutors and, finally, iii) motivational help to students and tutors, student awareness about EaD, student autonomy and flexibility and customization of the teaching-learning process, pointed out by 1/6 of the tutors. Key-words: