Análise do nível de estresse dos profissionais bancários de uma agência bancária pública de Fortaleza

Abstract

In the current market has been perceived great changes generating an immense impact in the current companies, in which the professionals have been going through internal conflicts generating stress. Thus, at the end of the study, the objective is to answer the following question: what is the stress level of banking professionals in a public bank in Fortaleza? The general objective is to identify the level of stress of banking professionals of a public bank branch in Fortaleza. Therefore, the following specific objectives were established: 1 - to discuss the concept of occupational stress and its characteristics in the banking sector; 2 - present the general profile of the employees of a public bank branch in Fortaleza; 3 - identify which activities generate greater stress among employees of a public bank in Fortaleza; 4 - to identify the main symptoms of occupational stress perceived by employees of a public bank in Fortaleza; 5 - to identify the stress level of employees of a public bank in Fortaleza. The methodology used is based on a bibliographic research and field research with secondary and primary data, whose main collection instrument was a structured questionnaire with closed questions. With the field research it was found that although employees have some type of stress symptom, they are not at any level of stress, ie alert phase, resistance or exhaustion. It is important to emphasize that, although they do not fit into any phase, as they present some symptoms, preventive measures must be taken so that the picture does not evolve and intervene in their professional, personal and social life.