Identificação das principais ações a serem implementadas na fundação núcleo de tecnologia industrial do Ceará para sua adequação à NBR ISO 9001:2015

Abstract

In an increasingly competitive market, organizations seek to gain more space so that their products and services are compliant and meet customer expectations. And also many companies seek support tools and quality techniques that help the quality management system in the growth of the organization, one of these alternatives the adoption of a quality management system based on ISO 9001. The standards suffer updates over time, thus companies need to conform to changing standards. In this context, this study aims to analyze the main changes that a public organization will need to perform to migrate to NBR ISO 9001: 2008 to NBR ISO 9001: 2015 in order to assist it in its standard of transition planning. As a research methodology was the case study used once all collection activities, analysis and presentation of data were performed in the Industrial Technology Center Foundation of Ceará (NUTEC), a company in industry of technology services. The results of the survey are points that NUTEC will have greater and lesser degree of difficulty to suit the standard of transition were identified.