Modelagem de processos e de dados para um sistema de informação gerencial de acompanhamento de indicadores de produtividade, de eficiência e de utilização

Abstract

The competitive in the market requires companies to use their resources more prudently for reduce costs and to ensure the reliability of customers, delivering the service on time, must have control of how and how much to produce in a given period. The use of indicators is an effective way to improve the management of production processes, allowing managers to manage their resources more efficiently and make decisions based on numbers, not in assumptions. The systems of information provide fast access to relevant information to managers, however, to ensure a reliable information system, it is necessary a structured data model without redundancies and inconsistencies. This work proposes to model a database of a management information system, to monitor the indicators of productivity, efficiency and use. This descriptive study is based on a literature review on performance indicators, information systems, database design and database and also will be presented a case study about a document scanning company, through the analysis of its production processes, to check the system requirements. It is expected that the use of the system contributes to improved management of business processes and assist decision making by managers.