Assessoria remota: estudo a partir de duas prestadoras de serviços

Abstract

The virtualization movement impacts the day to day business of organizations and people. The technology brings yet unknown facilities. The assistance is also inserted in this context from the use of the Internet as a productive medium for the provision of services. Given this scene, it is necessary to investigate the virtual performance of the Secretariat professional.in provision of remote advisory services, verifying the existing demands and how the professional attends to this. So the problem with this research came up: In what way has the executive secretary been involved in the virtual world, specifically in relation to remote advisory? Therefore, the general objective of the research is understand the operation of remote advisory, specifically seeking to investigate the origin of remote advisory companies, analyze the services rendered and observe the strengths and challenges of this branch of action, nowadays. The justification for this study is to understand the functioning of remote consulting, seeking, the lack of deepening on this topic, the richness of contents and perspectives, and the importance of advice as an area of knowledge. Thus, it is intended to contribute to clarify the knowledge about the remote advice, its functionality in the provision of services; the performance of professionals, advantages and points to improve for their consolidation in the Brazilian labor market. In methodological terms, the research has a qualitative and descriptive approach. Documentation and data collection research was done with two remote consulting companies. In addition to the documentary technique, a questionnaire was used to collect data. The results are treated and presented in a descriptive way. The data point to the emergence of virtual advisory companies originating from the affinity of the owners with the theme. The services provided are from the administrative, financial, commercial and human resources areas, and both investigated companies are partners in the execution of the services. As business strengths were found the flexibility of time and higher remuneration and, as challenges, is to win the trust of customers who are not accustomed to the business model of virtual service delivery. It concludes by pointing to remote consulting as an important branch of advisory, by aligning it with new technologies and labor market configurations, forming partnerships and customizing the provision of services according to the clients' profile.