A influência da inteligência emocional sobre o desempenho dos estagiários acadêmicos de secretariado executivo da Universidade Federal do Ceará

Abstract

Interpersonal, emotional control, conflict management, posture and ethics skills are quite valued in a company. All those skills are related to emotional intelligence. The internship done by undergraduate students is a very relevant stage, once it allows the assimilation of theory and practice. In such a context, the ability to deal with one‟s own emotions may propel student experience, develop professional careers and build lives. The influence of emotional intelligence on Executive Secretaryship interns' performance is the focus of this research. This study aimed at analyzing the main domains of emotional intelligence utilized by a sample of students of Executive Secretaryship of Federal University of Ceará (UFC) doing internships. The study consisted in a qualitative, quantitative, descriptive and exploratory field research. A four-stage questionnaire was used to collect data. Students of Executive Secretaryship of UFC, who undergo internships in the area, participated on the survey. Research results showed that the domains of emotional intelligence allow students, as future executive secretaries, to recognize and deal with their own feelings, manage their emotions, understand other people‟s emotions and build a relationship network.