A inteligência emocional no ambiente de trabalho do secretário executivo

Abstract

Studies on human behavior in organizations have revealed that emotions influence on the behavior and interpersonal relationships inside the organizations. Therefore, intelligent use of emotions has become considerably essential in today’s business world. Emotional intelligence is a set of qualities and skills of individuals that assists their minds, helps to understand their own and other people’s emotions, contributing to emotional and intellectual growth. Cognitive abilities combined with emotional intelligence components can help an individual achieve personal and professional success, including the executive secretary in this context. This theme is relevant because emotional intelligence may be developed and improved throughout the individual’s life, thus contributing to the achievement of better results and solid performance. This study aimed at answering the following question: what is the relevance of emotional intelligence at the executive secretary’s workplace? The purpose of this study focuses on investigating if emotional intelligence is relevant to the executive secretary’s workplace. This is a qualitative and descriptive research carried out from a literature survey and a field research with the application of a questionnaire aimed at Executive Secretary ship professionals, currently working in the area, graduated from Universidade Federal do Ceará. The obtained results showed those professionals recognize the relevance of emotional intelligence in the workplace and the use of the factors involving this intelligence.