Um estudo de caso sobre a atuação do técnico administrativo no papel de secretário acadêmico na Coordenação Pedagógica de Graduação da UFC

Abstract

This research was developed in order to explore the routine of a professional environment, thus making a comparative short between the activities assigned to the Secretariat professional and those carried out by an administrative technician, which acts in the role of academic secretary of the pedagogic coordinating graduation of the Federal University of Ceará. The theory that gives support for the analysis, cames from the concepts made by Nonato Júnior (2009), Veiga (2010) e Ceará (2005). The method of approach chosen for this research was the inductive method, since it is characterized by the acquisition of sufficiently contacted private data in order to deduce a general or universal fact, not contained in the examined parts, together with the characterized method of procedure as monographic or case study, consistent with a ethnographic research, using the intensive direct observation technique whose main objective was to accumulate information by close contact of the researcher with the studied fact, using the interview and analysis documents as tools to collect specific data to obtain results. Therefore, we intend to get the answer of the existing problems, that is, if the administrative technician is able to perform the functions of an academic secretary. At the end of the study it was found that the administrative technician is not able to hold the post of academic secretary. This professional need training to explore more deeply the secretarial techniques, along with the technical necessity of the knowledge of drafting official standards for making crafts.