A influência do comportamento emocional do líder no ambiente organizacional: um estudo de caso

Abstract

For a long time, organizations were managed overvaluing technical aspects over behavioral aspects. This scenario has been changing. New administrators have considered human behavior and interpersonal relationships in the workplace. In this context, emotions were emphasized, since they are part of the daily lives of people and influence their actions positively or negatively. This study questions the influence of emotional behavior of leaders in the organizational environment. Thus, it was outlined as the main objective to identify the influence of emotional behavior of the leading performance of the teams and the organizational climate. For this, the theoretical basis of this research had as main references, issues related to organizational behavior, personnel management and leadership. The approach considered the emotions and the role of the leader, verifying his influence on led team. A study of exploratory, descriptive and bibliographical was developed using a case study of a bus company in the city of Fortaleza, called Alpha. As data collection procedure, it was defined the use of questionnaires to leaders and company employees, in order to confront the different perceptions. To the leaders, it also applied an Emotional Intelligence assessment test (IE). In addition, an interview with the management of Human Development of this company was held. By analyzing the data, it was found: the leaders have a more holistic perception and employees a more precise view of the facts; most leaders have IE quite high, suggesting that they manage to establish harmonious and productive relationships; leaders identify their emotions more than the employees, and they influence in their actions, though, employees perceive them as rational; employees are aware and consenting regarding the influence of their leaders; leaders intervene in conflict situations discreetly, since employees do not perceive this intervention; dialogue and respect for leaders contribute to the success of these interventions. It was concluded that the leaders are able to strike a balance between the rational and the emotional, promoting the involvement of environment and motivation and positively influencing the performance of the teams and the organizational climate.