Os desafios enfrentados por profissionais de Secretariado Executivo

Abstract

The aim of this study is to identify the challenges faced by the Executive Secretary of professionals in the profession. A literature review was focused on the history of the profession, the actual profile and the requirements of the labor market as well as the daily challenges of contemporary professional, and more specifically the Secretariat professional. A field survey was conducted through a questionnaire applied to 26 students of the Executive Secretariat course at the Federal University of Ceará already working in the profession. The questionnaire was divided into three parts: Part 1nd, showed the profile of respondents, the 2nd secretarial duties and the 3rd part assignments, the challenges they face. After analyzing the results, it was noticed that the powers exercised by most respondents were: the advice to executives / managers, document management and archives, writing professional texts, virtual and telephone service. And the main challenges mentioned were: excessive assignments, diffuse organization communication, conducting activities beyond their duties, keeping up to date / trained and deal with stress