A inteligência emocional e a resolução de conflitos interpessoais no cotidiano do secretário executivo

Abstract

Seeking improvement the performance of the Executive Secretary on the labor market, the study of the influence of Emotional Intelligence at the time of resolution of conflicts is highlighted as one of the main points of his performance. The aim of this study was to verify how the executive secretary uses emotional intelligence as a factor for resolving interpersonal conflicts in their daily lives. The study was done starting from a qualitative and descriptive, using as a source of information, books, articles, websites and other work. Data collection was through a structured questionnaire. In order to achieve the proposed objectives were addressed professionals working in the area and graduate students of the executive secretariat of the Federal University of Ceará already working in this profession. The analysis of the data, adds knowledge to the role of executive secretary and underscores the importance of recognizing the emotions, thus concluding that the use of emotional intelligence is essential to resolving interpersonal conflicts in the organization.