Operações de serviço logístico: estudo de caso - centro de triagem de cartas e encomendas dos correios

Abstract

After a review of the literature on logistics, logistics experts and logistics services and a brief incursion into the strategic management of this work is to describe the operations of logistics service center for sorting letters and parcels postal Fortaleza - Ceará - CTCE. As a means to achieve this goal, the author presents a literature review and field research by building a case study, the CTCE, were presented the main operations, flowcharts, their layouts, equipment and procedures. As a conclusion has been that the operations of the CTCE are aligned with the literature specifically on logistics and materials handling company that the post office is on track to achieve its objectives.