Satisfação no trabalho: um estudo de caso com os garçons do restaurante Florence L'escale

Abstract

The present work aimed at investigating job satisfaction through a case study with the waiters from the restaurant Florence L’escale. The study had as the main theoretical background the studies of Maslow (1940), Herzberg (1959) and Burns (1976). The research in issue presented a qualitative type, accomplished through the application of a questionnaire. The analysis of the data comprised three aspects: relationship with colleagues and superiors, job satisfaction and professional development. It also defined the demographical and professional profile of the waiters. The results revealed a high rate of motivation due to affective factors. In what concerns the factors proposed by Herzberg (1959), no evidence which would consist of a reason for concern to the entrepreneurs of the establishment was verified.