Modelo de excelência de gestão como forma de alcançar os objetivos organizacionais: estudo de caso Cagece

Abstract

At the present juncture, excellence is paramount requirement for competitiveness, ensuring the survival and the rise of organizations. In this study three main topics were discussed: strategic management, management models and, most emphatically, the model of management excellence. The latter is directly related to the case study, it is the thesis aimed to verify the effectiveness of the model in Cagece. The theoretical framework was based on the authors reference the strategic and organizational area, besides using notebooks "Towards Excellence", the National Quality Foundation (FNQ) on the MEG. Data collection was carried out in two ways, either through analysis of quantitative information provided by Cagece, as through a subjective and objective interviews with the relevant area. In conclusion, we see the effectiveness of the adoption of MEG for the organization, through its results based on criteria proposed by the model results, evaluating the capacity related to economic and financial indicators, customers and markets, society, people, processes and main bearings and suppliers