O papel estratégico da terceirização: um estudo de caso em um correspondente bancário

Abstract

The need for market expansion, cost reduction and greater focus on their core activities has been the reasons why organizations decide to outsource part of their internal processes. This study aims to analyze the strategy of outsourcing applied between a banking correspondent and Caixa Econômica Federal. Among the objectives proposed in this study were shown the differences and similarities found between banking correspondent and bank Caixa with the theory about outsourcing.Were shown the importance of correspondent and its history. It has been argued that the Brazilian law establishes about the actions of its contractors and subcontractors, as well as the discussion of labor issues involved in outsourcing activity. Though research in observational examined the way the correspondent conducts its operations, the positive and negative aspects of their relationship with the bank and it was concluded that this partnership adds value to housing finance service.