O papel do líder na busca pela excelência no atendimento ao público

Abstract

The work in question as the theme behind the leader's role in the search for excellence in customer service. Leadership is a topic much discussed over the years, and currently one of the fields most studies within the administration. The leader's role consists of actions to lead his team in pursuit of benefits for you and the group in which it is inserted. Businesses today need leaders capable of working and facilitate problem solving in teams, motivating employees and helping to improve productivity. The research aimed to analyze how good leadership impacts mainly on the satisfaction of customers who need your services. Thus, this study is justified by the interest in discourse on the subject having been approved in a public contest , in which I'll have to give it directly to the audience and consider that it is essential to know more about leadership and service and its intimate relationship with the business productivity and satisfaction and professional fulfillment of the led . The research focuses on the entire organization is composed of different types of people in their interaction develop actions that may enable the achievement of goals in business. For more material resources to bear in a company, this can never function without its employees or human resources. However, most people depend on the companies to achieve their personal and professional goals. We conclude that the role of the leader is critical to the management of human capital in organizations, and it is for this reason that there is a great expectation for the performance of the professional responsible for leading others. It is important to invest in the upgrading of skills of institutional leadership so that these can contribute to providing a quality service.