A motivação e a sua relação com a eficiência no serviço público: um estudo dos servidores técnico-administrativos da FEAAC-UFC

Abstract

This study has the purpose to delve into a widely explored theme by managing people, but pretty much complex called motivation. The research objective is to establish the relationship between motivational factors and the effectiveness of technical and administrative staff of the Faculty of Economics, Administration, Actuarial and Accounting, Federal University of Ceará in order to identify the motivational influence on employee performance. The choice of topic is warranted by the motivation to be a quite relevant aspect to the productivity of an organization and its consequent success. The research methodology that is configured in a case study has an exploratory and descriptive type. The results were obtained through two questionnaires, one next to the servers and another one with their respective managers. The questions were designed based on Maslow's model. Thus, with the information from the questionnaires, it was possible to indicate that the most important motivational factors in the perception of servers are "good pay and financial incentives" and "autonomy and professional recognition. The more missing items on Institution' policies fit the needs of esteem and self-realization Maslow. It was also ascertained that the efficiency in the public service is affected by motivational factors.