Gestão de estoques: um estudo de caso na empresa Casa Plaza

Abstract

Inventories are essential for running a business because they provide better customer service level and avoid loss of sales or production stoppages. The main aim of the work at hand is to show how a company can manage its inventory, contributing to better results and satisfy its customers. This monograph presents theories of renowned authors in logistics and materials management. In addition to literature, this work can be considered an exploratory research complemented with a case study. The case study was conducted at the bakery Casa Plaza, located in Fortaleza. The procedures were observed running almost daily by managers whose work involves stocks. Were also made some interviews with the warehouse coordinator, the person responsible for the inventory area. Through these interviews, we collected information on the application of concepts such as inventory control, safety stock, ABC classification, storage and physical inventory in the functioning of the company. This information enabled the confrontation between theory and everyday reality of the Casa Plaza.