Gerenciamento de riscos no desenvolvimento de software: um estudo de caso no setor de desenvolvimento da Regional Fortaleza do Serviço Federal de Processamento de Dados (SERPRO)

Abstract

Risk management is a key activity in software development, which should not be curtailed due to tight deadlines or lack of resources. This study aims to analyze the process of risk management carried out by the regional software development teams at Serviço Federal de Processamento de Dados - SERPRO through a case study. Before the research, was made a theoretical research on project management and risks. The internal process of risk management was detailed and a survey through a questionnaire was applied to the team leaders in order to check the level of compliance, which aims to measure the following level of the teams to the internal process of risk management and the effectiveness of the process, illustrating, from the perspective of leaders, the process helps to achieve what he proposes. The results generated showed the level of adherence of the leaders and their teams to the internal process and examined whether the internal process of risk management is effective in helping team leaders to mitigate the risks and lessen their impact.