Qualidade de vida no trabalho: um estudo com frentistas

Abstract

This study aims to investigate the Quality of Working Life (QWL) of attendants at gas stations in Fortaleza, Ceará, based on the theoretical model of Walton (1973). The research shows the evolution of the concept of QWL main models and organizational challenges in the implementation of effective policies. Furthermore, more information about this occupation are given, such as the differences between the expected and real work. The relevance of this topic is due to the need to study the chosen audience and their levels of QWL, since this is a profile of workers little studied in the literature. This study used a quantitative, descriptive approach with fieldwork. Data analysis was done through a survey along the 100 attendants which live in Fortaleza City. The categories with higher ratings were Work and the Total Life Space, Social Integration in the Work Organization and The Social Relevance of Work Life, although all groups received regular or superior evaluation. Overall, the average of the categories presented were indifferent and good, demonstrating attendant's in Fortaleza perceptions about their QWL. In future research, it’s suggested the application of a qualitative questionnaire and a submission in a bigger universe of study.