Avaliação de usabilidade em comércio eletrônico estudo de caso

Abstract

Due to the increasing complexity of information systems used by companies , it is fundamental in the development process, the use of testing in software usability . Access to quality information is essential for an organization to obtain its effectiveness , and for those who work in the ecommerce market need their e- commerce systems are pleasing in view of the user and easy to use . This paper conducted a usability evaluation on the e- commerce Americanas.com using usability evaluation methods combined and adapted to Lima (2002 ) : Heuristic Evaluation ( Specialists ) and laboratory tests ( Users ) . The main objective of this study was to evaluate the usability and identify possible failures . Although e- commerce has been well rated by experts and users , indicative got some questions that need attention from their designers and developers in order to improve usability of such questions .