VoipBox - Uma solução de gerenciamento VoIP para a Universidade Federal do Ceará campus Quixadá

Abstract

In order to facilitate communication through a low-cost infrastructure, VoIP (Voice over Internet Protocol) technology replaces analog PSTN (Public Switched Telephone Network) by transmitting voice data digitally using IP (Internet Protocol). The Federal University of Ceará - Quixadá Campus has enabled this technology for communication with external destinations, but they are concerned with monitoring of the VoIP system utilization, such as difficulty to manage calls and extensions. The work presented in this report shows the development of a monitoring and control system for the VoIP service, by providing specific and customized features to the members of the Coordination of Information Technology (CTI) team. This work carried out a study and evaluation of the system, with the goal of determining if such a tool meets the needs of CTI users satisfactorily. At the end of the evaluation, the solution presented positive results, and will enable operational deployment of this system for monitoring and control of voice over IP service on Federal University of Ceará - Quixadá Campus.