Instrumento para diagnóstico da Gestão da Informação e do Conhecimento (GIC) para Bibliotecas Universitárias

Abstract

The focus of this research is on the understanding of Knowledge Management and its systematization as a process of Information Management and also on the integration of both in a model that allows the diagnosis. The research was developed at the Federal University of Ceará (UFC) and at the University of Fortaleza (UNIFOR). The research had as main objective to propose an instrument to diagnose the management of information and knowledge integratedly for university libraries. This is a descriptive and exploratory research with qualitative approach, considered a case study. It adopts the content analysis for the collection, organization and analysis of data. The survey results indicated that there is a need to broaden discussions about the Information and Knowledge Management(IKM) directed to university libraries, and also to explore in depth the specific themes of the IKM, such as the valuation of intellectual capital in the university library, analyzes the director librarians and managers, understanding that the whole process of IKM depends on well planned actions, aligned with organizational and users expectations, using human resources, materials and technologies available. Social networks are present, facilitating communication between library staff, and between them and the users, converging to more convenient and efficient information services. In modern times, the IKM expandes the Librarian function relevance, which is not restricted only to the management of documentary information. He becomes a central character in the library's management, whose skills go beyond the rationality of library science technique to meet people’s satisfaction (users / customers and employees).