A visão do trabalho em autorizadores de um plano de saúde

Abstract

This study it focused the vision of the work on the part of 4 (four) health plane workers of a private plan of located health in Fortaleza, in the Ceará. It was materialize through the qualitative method and of the technique of the structuralized interview. The citizens had been of the feminine sort, had ages between 30 and 36 years and worked have, at least, 1 year in the health plane workers function. Questions had been distinguished that if had repeated in the scope of the diversity of the gotten material, longing for to interpret them. The analysis of the visions of participants to the work was developed in agreement the critical model of the basic dimensions of the task of Hackman and Oldham (1976) and psychological states: the direction that a person finds in the exerted function, the feeling of responsibility, the interpersonal knowledge of its performance in the work and relations. The ideas of Antunes (2005, 2006) and Codo had contributed to understand the content of this study (1993, 2002) on the work. The discoveries of this research, that cannot be generalized, are enclosed in the final consideration. Its results had indicated that the vision of the work on the part of the health plane workers of a health plan presented incoherence with its moral values, without autonomy, with great which had psychic load to the conflicts, with low return, also financial, not recognized or valued by the organization, however challenging, stimulant to the learning, not routine and useful to the customers and the society.