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dc.contributor.authorOliveira, Maria Carolina Gomes de-
dc.contributor.authorHeineck, Luiz Fernando Mählmann-
dc.identifier.citationOLIVEIRA, M. C. G.;HEINECK, L. F. M. An Investigation into the determinants of built environmental customer satisfaction. In: CIB JOINT TRIENNAL SYMPOSIUM, 1999, Cape Town. Anais... Cape Town: CIB, 1999.pt_BR
dc.description.abstractThis research work adresses determinants of housing satisfaction, with emphasis on its physical attributes correlates. Two parallel field work studies are conducted. In a first stage, some 340 potential clients were interviewed in a building sales fair, asking how much they were satisfied with their present dwellings and reasons for their residential mobility decisions. In a second stage depth interviews were conducted with present occupants of a number of apartments buildings that were apparently satisfied with their homes, with no intention to move in the near future. The work enlarges Total Quality Management housing performance measurement by taking into consideration how behavioural attitudes are developed towards the appreciation of the dwelling unit, mainly in terms of how expectancies and desires are build up for each household.pt_BR
dc.subjectHabitação - Satisfaçãopt_BR
dc.subjectMobilidade residencialpt_BR
dc.subjectOcupação de moradia - Avaliaçãopt_BR
dc.subjectConstrução civil - Comercializaçãopt_BR
dc.titleAn Investigation into the determinants of built environmental customer satisfactionpt_BR
dc.typeArtigo de Eventopt_BR
Appears in Collections:DECC - Trabalhos apresentados em eventos

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