Qualidade de vida no trabalho: percepção dos técnicos administrativos do IFCE

Abstract

The Quality of Work Life (QWL) is a topic that has gained importance within modern organizations, especially from the 1990´s. The aim of this thesis was to analyze the degree of satisfaction of technical administrative at the Federal Institute of Education, Science and Technology of Ceará with their QWL before the impacts of the expansion of the institution. The research is characterized as quantitative, descriptive and exploratory. It was applied a questionnaire consisting of eight (8) items characterizing the subjects interviewed (gender, age, education, position, commissioned position, working on campus, working time and reimburse) and a scale adapted with permission Model Organizational and Biopsychosocial - BPSO-96, Limongi-France, consisting of 39 (thirty nine) items. Data were collected on a sample of 142 technical administrative IFCE, proportionally distributed into five units of the research institution: the rectory, on the campuses of Fortaleza, Maracanaú, Caucaia and Canindé. To validate the questionnaire was used factor analysis techniques (principal components method and rotation VARIMAX), items were distributed into five factors explaining 68.1% of the total variance: labor relations, work processes and their interpersonal relationships, health and personal well-being, career and functional administrative procedures. After, statistical significant differences were found in three independent variables: gender, age and position. Women showed greater satisfaction with aspects of health than men. The subjects over 60 years of age are more satisfied with their QWL than those of other age groups. The occupants of office level C (elementary level), in turn, showed greater satisfaction that officeholders levels of D (high school) and E (high education degree). The total score on the scale had a mean 5.4, coefficient of variation 27.3%, indicating that the distribution is homogeneous on the scale, the asymmetry coefficient -0.12 shows a small concentration above average. Regarding the organizational aspects observed average grade 5.6, 33% coefficient of variation and asymmetry coefficient -0.13. This distribution presents low degree of heterogeneity and small concentration of above average grades. Itens related to biological aspects (average 5.0) and social aspects (mean 5.6) were homogenous and note asymmetry coefficient very low (0.04 and 0.09, respectively). The item related to general health issues, with an average of 3.4, coefficient of variation 43.1% and asymmetry coefficient 0.85, was the aspect that showed greater variability in the notes and the highest concentration of above average grades. Finally, the items related to psychological aspects, with an average of 6.1, with coefficient of variation 29.2% indicating that the grade distribution is homogeneous and with very low concentration of the notes below average, with skewness coefficient 0.05. The study contributed to understanding the dynamics of QVT of administrative technicians in the IFCE and can serve to support important management decisions for the commitment and productivity of the servers in the development of their daily activities.