Competências necessárias e competências exercidas na gestão de contratos de serviços terceirizados em uma empresa do setor de mineração de Minas Gerais

Abstract

In face of an unstable context, to which organizations must present consistent performance, outsourcing has been one of the most adopted management tools. However, its effectiveness depends on a wider organizational adaptation, which includes managers’ qualification to deal with it. This paper aims at identifying the necessary competencies of outsourcing contract managers of mining companies, and at verifying if these competencies are exercised. This research was conducted both through a qualitative focus on a case study, based on documental research of formal records related to the theme, and on a field research, based on semi-structured interviews with contract managers: the collected data were treated through content analysis. The main results show that, in most cases, the interviewed managers present the necessary competencies, which suggests that outsourcing works properly for the observed organization. Yet, some improvements are necessary, as it occurs with any management tool. It has been concluded that, because of the formality of the contracts, the managers’ qualification, many times, generates self-confidence problems as in decision making, and stress when they deal with adversities, which is partially explained by the accumulation of duties in a productive context.