Histórico da normatização da telessaúde e os impactos da regulação da teleconsultoria na atenção primária em Minas Gerais

Abstract

Introduction: Teleconsulting has countless benefits and its use improves and qualifies patient care, but it is necessary to discuss conditions of use within the standardization framework, with the purpose of integrating the system into practice. Methods: This is a crosssectional study, with analysis of indicators before and after an intervention, and application of a structured questionnaire to health professionals and teleconsultants. Results: We analyzed 6,232 teleconsultations. It was possible to state that the resolution increased the utilization, but it was identified low quality. The professional category that most used were nurses 39.83%. 36 areas of health were requested. The most requested specialties were nursing, 12.56%. Of the 143 professionals who answered the questionnaire, 36.36% were nurses, and the most used electronic access was the cell phone with 61.53%. According to the 13 Teleconsultants who answered the questionnaire, it was identified that they rarely receive teleconsultations formulated with complete data. Conclusion: The data found in this study suggests the reality of the state of Minas Gerais. The low use of teleconsultation is a panorama of national demand, requiring investments to promote and disseminate telehealth practices and multifaceted actions to address the problems.