Estrutura operacional técnica do sistema de distribuição de energia elétrica de Sobral

Abstract

Amid the economic crisis of the 90s, the restructuring of the energy sector is to become the hope for the resumption of investment. With the privatization of a portion of the sector, the country is experiencing a scenario where a public service is provided by the private market leading in government, the need to create institutional agents that regulate the energy market. With this reform, more and more utilities and companies involved are charged to provide the service with quality. This paper presents the technical operational structure of the distribution area in Sobral and propose effective improvements in system management and operation. This structure is responsible for the continuity of electricity supply by emergency response teams, maintenance (preventive and corrective) and pruning teams. Initially, it will be shown as they are ingressadas the lack of complaints in the system, from the receipt of the consumer's complaint to the execution of the repair by the teams. It will then be presented as these teams are managed to carry out the orders, the form of communication, the training carried out to set the time and how the field records are transferred to the center of technical operations. In the field, will be presented some cases of technical support teams and will be held some problematic analyzes observed in their daily work routine. Thus, through the operating structure and technical support organization, will be feasible to identify the main problems faced by those involved in the operation and, through them, to propose improvements, aiming at the quality of care in the distribution system in the Sobral region.